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    Your watch is warranted by the Factory for a Period of 24 months and up to 3-5 and 10 years for specific brands such as Omega Longines and Oris. During the guarantee period by providing a warranty card,  only then you have the right for your watch to be sent to the factory for a free repair.

    The manufacturer’s warranty does not cover:

    -the life of the battery when it runs out.

    -normal wear and tear and usage e.g.  scratched crystal, colour changes on metallic bracelet or leather or rubber, broken crown etc.

    -any damage on any part of the watch resulting from abusive usage and accidents which are proven that are not by mistake.

    -the watch miss handled by a non authorized watchmaker who has caused damage.

    Once we have received your watch, we will examine the watch thoroughly and call you to give a final quote, so that you can give us authorization to begin the watch repair or service. Once complete, your watch will go through quality control for a variety of inspections.   

    From the date you give us the go-ahead to service, If the work is completed internally, a full watch service typically takes between 1–2 weeks to complete depending on the condition of the watch and on the availability of parts.  

    If a specific watch is not in stock then we have to order directly from Switzerland which takes around 3-5 Weeks to arrive (depending on Brand and Availability)

    Yes we can order any other model you wish from the factory which would take an average of 4-5 weeks to arrive.